Refund policy

Returns & Damage

Made-to-order artworks

Each Orenmere artwork is printed and framed for your order. Once production has begun, we do not offer returns, exchanges or cancellations solely for a change of mind, including a different size, artwork or frame preference. Please review the dimensions and finish before ordering.

If you need to cancel or change an order, contact us as soon as possible with your order number. We will check whether production can still be stopped and confirm the outcome. A request alone does not confirm cancellation.

Damage, defects or an incorrect item

Please contact us promptly if your artwork arrives damaged, has a defect or differs from what you ordered. Include your order number and a description of the problem. We may ask for photographs of the artwork and packaging to help assess it. Please keep them safely until we advise you.

After assessing the issue, we will arrange an appropriate replacement or refund at no additional cost to you. If a return is required, we will provide instructions and cover the return shipping for a damaged, defective or incorrect item. Please contact us before sending anything back.

Refunds and your rights

Approved refunds are issued to the original payment method. Your payment provider may take additional time to show the credit.

For a missing or delayed delivery, please contact us and see our Shipping policy. Nothing in this policy limits remedies you are entitled to under applicable law, including for faulty, misdescribed or undelivered goods.